Dynamics 365 Field Service Mobile App Limitations

The field service mobile app is specifically crafted to the field service worker s needs with features such with robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity.

Dynamics 365 field service mobile app limitations. Now lets not get to silly any entities that you add must be related to field service so you cant go adding leads opps to the solution or there will be a knuckle rapping for it. Download and install the resco mobile dynamics 365 woodford mobile solution. The mobile application is entirely customizable and extensible allowing any organization to brand the application as its own define what types of data field service workers can access and. Before field technicians can use the field service mobile app a customer engagement administrator needs to install the field service mobile configuration tool and related mobile project.

If you want to continue to use the windows phone app you should not update to dynamics 365 apps version 9 0 as the windows phone app will not be supported with version 9 x. Field service mobile app and finance and operations mobile app. Once you are back online your changes are automatically synchronized with your dynamics 365 for phones app. Recently there have been some updates from microsoft in regards to the field service mobile app.

The field service dynamics 365 mobile app is recommended for simpler use cases and for organizations that want to get up and running quickly with a mobile solution for technicians because it is built on the power platform and uses the same admin console as field service web and the same pcf controls. Robust offline capabilities allow field service workers to continue accessing and interacting with the data that they need when visiting remote destinations without internet. Dynamics 365 for field service provides the cross platform multi device field service mobile application that is specifically crafted to the field service worker s needs. The 10 entity limit that used to give consultants headaches has now as in right now been lifted.

The following three steps are needed for this connectivity to happen. There are separate mobile apps for field service and operations. You can use basic commands such as create read update and delete when you are offline. Once the setups are completed users of the field service mobile app will be able to connect it with their dynamics 365 online accounts.